Managed IT Services- Ask These Questions Before Choosing A Provider!

Is your company prepared for a technology emergency? If your technology fails or becomes outdated, do you have a plan in place? If not, you may want to consider hiring a managed IT services provider In Chicago.

But, how do you know which managed IT service provider Chicago is right for your business?

Managed IT services in Chicago can be an excellent option for businesses of all sizes, but before you choose a provider, there are a few questions you should ask.

  1. What Services Are Included In Your Managed IT Services Agreement?

Most managed IT service providers will offer various services such as 24/7 monitoring, Help Desk support, data backup and disaster recovery, and more.

It’s essential to know what services are included in your agreement to budget accordingly and avoid any surprises down the road.

  1. What Is Your Experience In IT Industry?

When it comes to managed IT services, you want to work with a provider that has experience serving businesses in your industry.

They will be familiar with your industry’s unique challenges and needs and will be better equipped to meet those challenges.

  1. How Will You Help Me Meet My Compliance Requirements?

When choosing a managed IT service provider, ask how they will help you meet your compliance requirements.

The provider should have a solid understanding of the relevant regulations and put in place the necessary security measures to ensure compliance.

  1. What Kind Of Reporting Will I Receive?

As a business owner, you need to be able to track the performance of your IT infrastructure at all times.


A good managed IT service provider will offer regular reporting so that you can see how your systems are performing and identify any potential issues before they become a problem.

  1. What Is Your Uptime Guarantee?

Downtime is costly for businesses of all sizes, so it’s crucial to choose a managed IT service provider that can offer you an uptime guarantee.

It guarantees it should cover both planned and unplanned downtime and should be backed by a Service Level Agreement (SLA).

  1. Do You Have Experience With My Specific Hardware Or Software?

Some providers have a lot of experience working with certain types of hardware or software, while others may be less familiar with your specific setup.

Be sure to ask the provider about their experience with your specific setup and find out if they have any recommendations for improvements.

  1. What Is Your Pricing Structure?

Managed IT service providers typically charge a monthly fee for their services. However, how this fee is structured can vary from provider to provider.

Some providers charge a flat rate, while others may charge based on the number of users or devices covered by the agreement.

Be sure to ask the provider about their pricing structure so that you can budget accordingly.

  1. What Is Included In Your Service Agreement?

As with any business agreement, it’s essential to read the fine print before signing on the dotted line.

Be sure to ask the provider about what is included in their service agreement and what is not included.

Many managed IT service providers offer discounts for customers who sign up for a long-term contract. It can be a great way to save money on your IT services and ensure that you always have someone to turn to when you need support.

  1. What Are Your Hours Of Operation?
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Not all managed IT service providers offer 24/7 support. If you need around-the-clock help, be sure to ask the provider about their hours of operation.

Some providers may have limited hours or only offer support during business hours, so this is something to consider.

  1. What Is Your Response Time?

Another vital factor to consider when choosing a managed IT service provider is their response time.

You should ask the provider what their typical response time is and find out if they have a service level agreement that guarantees a specific response time. It will help you avoid long waits for support when you need it the most.

  1. Do you have a Disaster Recovery Plan?

In a major disaster, it’s essential to know that your IT systems will be up and running as quickly as possible.

Ask the provider about their Disaster Recovery Plan and find out what steps they take to ensure that your systems are protected in the event of a disaster.

Also, ask the provider about their backup and restoration procedures and find out how often they back up your data. It will help you avoid any data loss in a system failure.

  1. What Security Measures They Offer?

With all of the recent news about data breaches, it’s more important than ever to ensure that your IT systems are secure.

Ask the provider about the security measures in place and find out what steps they take to protect your data. It will help you ensure that your systems are safe from potential threats.

  1. Do You Have Any References?
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When considering a managed IT service provider, it’s always a good idea to ask for references. Ask the provider for a list of references, and follow up with each of them.

It will help you get a better idea of what it’s like to work with the provider and whether or not they are a good fit for your business.


By asking the right questions, you can be sure that you’re making the best choice for your business. With a little bit of research, you can find the perfect provider for your needs.

At AJTC, we provide Managed IT services For Your Business in Toronto tailored to your specific needs. We have years of experience in the industry, and our team of experts is ready to help you keep your business running smoothly.

By Admin

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